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Terms and Conditions



This contract describes the general terms and conditions (the "Terms") applicable to the use of the services offered by the company called ESTUDIO MUEBLE MADERA, SA de CV ("MOOL" and/or "We") within of the Site (the “​Services​”), whose purpose is to regulate the access and use that the user makes of the Site.

For purposes of clarity, hereinafter we refer to the user of the Site as the “​User​” or “​You​”.

Any person who wishes to access and/or use the Site or the Services may do so subject to the Terms, together with all other policies and principles that govern the Site and which are incorporated herein by reference.


The User must read, understand and accept all the conditions established in the Terms and in the Privacy Notice, as well as in the other documents incorporated therein by reference, prior to registering as a User of the Site.


FIRST.- GENERAL TERMS. For your security, we declare that MOOL is a commercial company duly constituted in accordance with the laws of the United Mexican States (“Mexico”) and that we are in compliance with our tax obligations.

We also have to notify you that these Terms may be subject to any type of variation, modification, change, adjustment, addition or supplement at the time that MOOL deems appropriate (the "Updates"), in the understanding that said Updates they will take effect at the time we post them on the Site, and You must expressly accept such Update to our Terms.

By accessing the Site and reading the Terms you represent that you are of legal age, that you have full legal capacity to use the Site and to be bound by these Terms. In the event that you are a minor, you represent to us that you have the authorization of your parents (or guardians) to bind you in accordance with these Terms.

Likewise, you declare that the data that you provide us or that you are going to provide us in the future to contract the Services and/or buy our products, are real, truthful, exact, lawful and verifiable, and that you release MOOL from any responsibility derived from the veracity , suitability, accuracy, legality and verification thereof. Likewise, you authorize us to verify your data, either directly or through third parties that we authorize for such purposes; If we come to verify that the information you provided us is false, inaccurate or illegal, we may, at our sole discretion, deny you access to the Site and delete your user account, in addition to which you will be liable to MOOL for the damages and losses that we receive from you. causes such information, either to Us or to our customers and/or suppliers.

Unless otherwise indicated, the prices of the products offered on the Site are unitary and include the corresponding VAT. By accessing and using the Site, the User agrees to make proper and lawful use of it.

SECOND.- SERVICES. The Services are those related to the sale, production, manufacture, distribution and transport of all kinds of furniture and decoration accessories.

THIRD.- ACCOUNT. When you use the Services, you are responsible for maintaining the confidentiality of your account information and password, as well as for restricting access to your computer, and you assume responsibility for any activities carried out under your account or using your password.

Furthermore, you must notify us of any unauthorized use of your password or account. In no way shall MOOL be liable, directly or indirectly, for any loss or damage of any kind incurred as a result of User's failure to comply with this section.

FOURTH.- PAYMENT. You can pay for your products purchased on our Site by any of the means of payment that we offer, these being through: credit or debit card (Visa, MasterCard or American Express); PayPal; Mercado Pago: and, payment in Oxxo stores (the "Means of Payment"). The list of Means of Payment may be subject to change at any time without prior notice to the User.

All payments must be made through the Means of Payment and within a maximum period of 24 (twenty-four) hours from the date you have confirmed your purchase, otherwise the products will not be processed for delivery, that is, only After payment confirmation, the products will be released for delivery to the delivery address you provided. Once the payment is confirmed, we will send the confirmation of the corresponding transaction via email (the “​Transaction Confirmation​”).

If you have a problem with your order, we will contact you by email or by phone.
MOOL reserves the right to request official documents from the User, as a means of validation of the product acquisition process through the Site. In case of ignorance on the part of the Banking Institution corresponding to the charges made by the User through the Means of Payment and derived from operations carried out on the Site, MOOL reserves the right to initiate the corresponding legal actions and establish the responsibilities criminal or civil as the case may be or of any other nature, as well as to carry out all those internal actions that may range from making the charge again to the definitive removal of the User from the Site, for which the User's prior authorization will not be required.

FIFTH.- ​BILLING​. You can request your CFDI within a maximum period of 30 (thirty) calendar days from the date of the Confirmation of the Transaction by sending an email to with the corresponding tax information, then you will We will send the CFDI within a period of 5 (five) business days from the date of receipt of your request. Once the CFDI is issued, MOOL will not be able to re-invoice or issue subsequent CFDIs.

SIXTH.- ​AVAILABILITY OF PRODUCTS​. The products offered on the Site are subject to existence, quality and availability, so the delivery time may vary with prior notice from us, or it may even proceed to the cancellation of the order and the corresponding refund of the charges in favor of the User. If the new delivery time offered is not to your liking, you can request the cancellation of the order and the corresponding refund of the charges in your favor as long as the products have not been shipped. In these cases, the cancellation policy established in Clause Nine of these Terms will be applicable.

SEVENTH.- ​SHIPPING AND DELIVERY POLICY​. All shipments within Mexico will have a cost of $900.00 (Nine hundred pesos 00/100, National Currency), however, in cases in which the total value of the products purchased is greater than $3,000.00 (Thousand Pesos 00/100, National Currency ), shipping will be done at no cost.

Once you have received the Confirmation of the Transaction, the shipment will proceed, for which you will receive the corresponding guide number via email. All shipments within Mexico will be delivered within a period of 7 (seven) to 15 (fifteen) business days from the date you receive the Transaction Confirmation. These terms may vary without liability for MOOL in the event of a fortuitous event or force majeure.

The shipment will be made to the address provided by the User, so the latter will be responsible for the veracity and accuracy of the same, in the event that said data has not been provided correctly, there is no person who receives the order, or refuses to receive it, we may cancel the operation or charge the User for shipping costs, as the case may be.

Home delivery will be on business days of delivery and at times established by our provider of this service, which we will inform you at the time of making your purchase.

Likewise, the User acknowledges and accepts that in the event of a possible theft or loss of your purchase order, not attributable to MOOL, we will carry out the corresponding investigation process and determine the steps to follow and then notify the User and define alternatives. solution.

EIGHTH.- ​CLAIMS, CHANGES AND RETURNS​. In the event that you wish to make a claim, or request an exchange or return of the products, you must take into account the following:

  1. You must check at the time of delivery, that the conditions and status of the product is in accordance with what you ordered.
  2. If you notice that the product packaging has been opened or mistreated, do not receive it, and leave a written record to the shipping provider why you are not receiving it. Otherwise, MOOL cannot be held responsible for the state in which you receive the product.
  3. If the product received has any damage, defect or missing, you must report it to within a maximum period of 30 (thirty) calendar days from the date you received the Transaction Confirmation, describing detail the situation presented, including photographs of what you received.
  4. In these cases you will have the right to request a refund of the charges in your favor or the replacement of the damaged or missing product. The foregoing will not be applicable in the cases of products that are already with a final discount.
  5. If the product is returned, the cost generated by this delivery service will be fully covered by MOOL.
  6. In the cases in which the total or partial reimbursement of the charges in favor of the User is appropriate, MOOL will carry out the corresponding procedure within a maximum period of 7 (seven) business days from the date on which the products have effectively returned to the MOOL facilities.
  7. If you want to make a change of a damaged or defective product, it will be subject to availability on the Site, and the procedure will be applicable in cases of return. Similarly, in these cases the cost generated by the delivery service will be fully covered by MOOL.

NINTH.- ​CANCELLATION POLICY​. Notwithstanding the provisions of the Terms, any confirmed transaction may be canceled as long as the products purchased have not been shipped.

On the other hand, MOOL reserves the right to make cancellations to confirmed transactions only in the following cases:

  1. Lack of availability of the products in accordance with the provisions of the Sixth Clause of these Terms;
  2. Confirmation of the payment process for a transaction has not been obtained.

In both cases, we will contact you as soon as possible in order to resolve the situation.

In the cases in which it is appropriate, the reimbursement of the charges in favor of the Users will be carried out within a period of 72 (seventy-two) business hours counted from the date of sending the request by the User, or, of the cancellation confirmation made by MOOL. The amount of the refund will be paid according to the Means of Payment used. The term established herein may vary depending on the Means of Payment.

TENTH.- PROMOTIONS. We will inform our Users subscribed to the newsletter, or by email, all future promotions and opportunities, with the respective dates and conditions. Promotions will have specific terms and conditions, and Users interested in participating will be responsible for reading and understanding these terms and conditions.

ELEVENTH.- OBLIGATIONS OF THE USER. In addition to the other obligations of the User contained in these Terms, the latter undertakes the following:

  1. Guarantee the veracity and accuracy of the data you provide us and carry out as many updates as necessary. In any case, you will be solely responsible for the false or inaccurate statements that you make and for the damages that they cause to Us, to other users and/or to any third party, expressly committing yourself to keep in peace and to indemnify MOOL, its affiliates, subsidiaries, controlling or controlled companies, shareholders, administrators, attorneys-in-fact, officers, advisors and employees and/or any third party for damages and losses that may arise from the inaccuracy or lack of veracity of said data.
  2. Notify us immediately of any indication of the existence of a breach in the security of the Site or the Services provided or security failures of any kind.
  3. Make good use of the contents, information and Services provided from or through the Site, in accordance with the law, good faith and generally accepted good customs, expressly committing yourself to refrain from carrying out practices or uses of the Services for illegal, fraudulent, harmful to the rights or interests of MOOL or other Users or third parties, as well as not

violate the rules contained in these Terms that regulate and, in its

regulate, any of the Services provided from or through the Site.

  1. Refrain from making professional or commercial use of the Services. For these purposes, you are expressly aware that MOOL prohibits the use of the Site for any type of professional and/or commercial use thereof by Users or any third party outside of MOOL, that is, the Site offers a platform for the provision of of the Services, expressly prohibiting the

claim to obtain any benefit through the Site.

  1. Refrain from performing any type of action that could disable, overload

or damage systems, equipment or services of the Site, directly or indirectly.

  1. Respect the intellectual property rights of MOOL and third parties on the contents, information and Services provided from or through the Site, generally refraining from copying, distributing, reproducing or communicating them in any way to third parties, unless authorized expressly and in writing by MOOL or the holders of said rights.
  2. It is prohibited to send, introduce or execute any information, program or sequence that contains viruses, Trojan horses, worms, time bombs, Easter eggs or other computer programming routines that may damage, interfere negatively, intercept or expropriate any system, data or personal information; inject or insert a link directly or indirectly to any other website unless explicitly requested.
  3. Interfere with or disrupt the Services, the Site or the servers or networks connected to the Services or the Site, transmit or introduce any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any software​ or ​hardware​ or telecommunications equipment.
  4. Make a "frame" or "mirror" copy of any part of the Services, or code without the prior written authorization of MOOL; modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile any part of the Services, code or any software used on the Site.
  5. It is strictly prohibited to make any type of publication for commercial purposes since MOOL is not a classifieds page.

TWELFTH.- ELECTRONIC COMMUNICATIONS. Every time you use one of our Services or send us an email, you will be communicating electronically with Us, so we understand that you agree to receive communications from Us by electronic means and that we store and use your personal information to communicate with you, always in compliance with our Privacy Notice and applicable laws. You also agree that all contracts, notices and other notices and communications that we send to you by electronic means satisfy any legal requirement in written form.

THIRTEENTH.- COPYRIGHT AND INDUSTRIAL PROPERTY. All content hosted or made available through any of the Services,

such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations are owned by us or our content providers and are protected by copyright and/or intellectual property laws. The set of all content hosted or made available through any of our services is the exclusive property of MOOL, and is protected by intellectual property laws.

In addition to the foregoing, the User acknowledges and accepts that all intellectual property rights, as well as all the software and contents of the Site, including HTML codes, texts, animations, images, as well as brands, trade names and/or or distinctive signs shown, are our property and are protected by national and international intellectual property laws, so at no time and under no circumstances can you nor will you have the power to reproduce, modify, prepare derivative works, distribute, license, lease, resell, transfer, publicly display, publicly perform, transmit, rebroadcast, or otherwise exploit the Services or any of the foregoing items, so from this moment you agree to safely remove us and our affiliates , subsidiaries, controlling or controlled companies, shareholders, administrators, proxies, officials, advisors and employees from any claim for damages or harm caused by your breach of the aforementioned prohibition, regardless of the legal actions that we could take against you, in the understanding that as soon as we become aware of the aforementioned breach we will deny you access to the Site.

FOURTEENTH.- ​LIABILITY​. Our Services and all information, content, materials and other services included in or otherwise available to User through our Services are provided by Us on an "as is" and "as available" basis, unless otherwise specified in writing. We make no representation or warranty of any kind, express or implied, in connection with the operation of our services, or the information, content, materials, products (including software) or other services included in or otherwise available. to you through our Services, unless otherwise specified in writing.

The User acknowledges and accepts that all risk derived from the use he makes of the Services and any Service or good requested in relation to them will be borne exclusively by him, to the maximum extent permitted by applicable law.

Notwithstanding the foregoing, the User understands and accepts the aspects and risks involved in the provision of our Services through the Internet given the open, decentralized and global nature of this communications network, and for this reason We do not guarantee the impregnability of our services. security systems or the privacy of the information stored in them, MOOL being expressly excluded from any type of responsibility for any consequences derived from security failures in the Services and the consequences that could derive from them.

To the extent permitted by applicable law, MOOL disclaims all warranties, express or implied, including without limitation implied warranties of merchantability and fitness for a particular purpose. We do not guarantee that our Services, information, content, materials, products (including software) and other services included in or otherwise available to the User through our Site, servers or electronic communications sent by Us are free of viruses. or other harmful components. We will not be liable for any damages of any nature, including damages whether direct, indirect, incidental, special, punitive or consequential, including lost profits, loss of data, property damage, or related damages, or in connection with, or otherwise arising from, any use or mishap suffered by or in connection with or resulting from the use of any of our Services, or any information, content, materials, products (including software) or other services included in or otherwise available to the User through our Services.

Some laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above releases, exclusions or limitations may not apply to you, and you may have additional rights. However, the foregoing disclaimers, exclusions, and limitations shall apply to the fullest extent possible under applicable law.

Likewise, the User acknowledges and accepts, in general, that the Services will be available uninterruptedly on the Internet. However, you are aware that MOOL does not guarantee this continuity in any way due to the nature of the medium through which it is provided.

By virtue of the foregoing, MOOL is excluded, to the fullest extent permitted by law, from any liability of any kind derived from the temporary interruption in the availability of the Services on the Internet.

The User is aware that MOOL may at any time, at its sole discretion and without any obligation to give prior notice, definitively suspend the presence of the Services on the Internet and therefore the different services provided from or through the same, without prejudice to what has been provided in this regard in these Terms or the updates that are issued at the time. MOOL is exempt from any type of responsibility of any kind derived from the consequences that could be produced by the definitive suspension in the provision of the Services.

FIFTEENTH.- INDEMNITY. ​By accepting these Terms, the User declares and undertakes to hold ​ MOOL ​, its affiliates, subsidiaries, controlling or controlled companies, shareholders, administrators, representatives, officials, advisers and employees harmless from any damage or loss as well as any claim, demand, loss, liability and expense (including reasonable attorneys' fees) caused by the User's failure to comply with the violation of any provision contained in these Terms or any law or regulation applicable to them, as well as the breach or violation of the rights of third parties, including other Users.

1A PRIVATE CALLE 5 #9, Col. Agrícola Pantitlán, Mayor's Office Iztacalco, CP 08100